Potential Delivery Delay Notice
Due to the Corona Virus all couriers are experiencing increased demand, most deliveries are currently on time but in the foreseeable future we expect delays of 3-5 business days on top of our usual shipping time. We are working closely with our courier partners to minimise delays, delivering your order as safely and quickly as possible, thank you for your patience at this time.
Shipping Information
Refund and Returns
Your satisfaction is our first priority at Triple Scented Candles. If your item is faulty or is not as described, we will gladly exchange the item or refund your credit card.
All returns are subject to us receiving the item back within 7 days of you receiving your order. Triple Scented Candle Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
Returns Process
To return an item, please contact us at support@triplescentedcandles.com.au and we will arrange a courier to collect the item.
When you contact us please include the following information:
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.
